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AI/Machine Learning, Augmented Analytics, Automated Responses, Automated Routing, Chatbot, Code-free Development, Customer Support, Customizable Branding, For Sales / Marketing, Language Detection, Lead Capture, Lead Qualification, Natural Language Processing, Pre-Configured Bot, Query Suggestions, Transfers/Routing, Virtual Assistant

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A business phone system called 3CX combines live chat, video, and phone calls into one simple-to-use package. Any business size or industry can benefit from 3CX’s open standards, which support a wide range of IP phones and SIP trunk providers. With free iOS and Android mobile apps, it’s perfect for remote work. Effortlessly integrates with Microsoft Teams & CRM platforms. can be set up locally, in a private cloud, or through 3CX hosting. It is founded by Nick Galea in 2005 and has its headquarters in Cyprus, Nicosia.

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5 out of 5

Any size organization can use the 3CX Phone System as an open standards communications solution to get all the functionality of a high-end contact center at a much lower price. By enhancing customer experience, boosting productivity, boosting mobility, and improving cooperation, 3CX can advance company communications. Whether placed on-premises, in the cloud, or on a server running Windows or Linux, installation and maintenance are simple for anybody to manage.

Features

  • When you get an incoming call, the 3CX softphone will instantly open the Zoho Desk contact record.
  • For each missed call, a new ticket should be created.
  • Record each call that is picked up or missed as a call activity.

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