Birdeye, founded in 2012, is a Palo Alto based reputation management company led by Naveen Gupta and Neeraj Gupta. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. Initially, the platform was used to help its customers generate and manage online reviews. Birdeye has continued to add valuable tools to its platform, and is particularly popular in the dental, healthcare, legal, real estate and retail verticals.
Birdeye is a premium customer experience platform that offers a single dashboard for all customer interactions. Birdeyeboasts of 80K+ customers that use the platform to attract new leads with Listings, Reviews, and Referrals, convert them into customers with Webchat and Payments and delight those customers with Surveys, Ticketing, and Insights.
It’s a popular experience marketing platform used by thousands of businesses to improve their online presence and attract new customers. The platform includes several tools that help businesses reach and engage customers including business listing management, online review generation, two-way text messaging, customer surveys, and a mobile application. Birdeye integrates with all major review platforms and the top ERP, PMS, POS, and CRM systems.
Birdeye is an established leader in the reputation management space and boasts one of the most complete platforms on the market.
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