Intercom
Eoghan McCabe and Des Traynor are the cofounders of Intercom, wherein Eoghan is the Chairman of the Board of Intercom and was the CEO until 2020.
Intercom is a Conversational Relationship Platform that gives businesses the opportunity to create better customer relationships. They mainly provide three features: Live chat, Chatbots, and a Help Desk. Three different types of bots can be used by Intercom:
- Task Bot – This chatbot will only interact if no teammates are assigned to the conversation or when a teammate has closed the conversation. For example, when users ask a question, the Task Bot automatically sends a customized reply.
- Custom Bot – This chatbot is a complete custom chatbot with specified flows and elements.
- Resolution Bot – This chatbot automatically replies to questions of customers (based on keywords).
Intercom has an easy-to-use interface, users can assign custom fields/tags and create user segments, has built-in AI & NLP, put chatbot on a website and on iOS/Android App, built-in live chat, has over 100 direct integrations, provides many marketing possibilities, eCommerce integrations and really advanced analytics.
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