ConneXio
ConneXio is based out of Rochester, NY, USA and it’s a software application and IT/BPO service firm. They are engaged in providing businesses with software solutions that help in their more efficient and successful running. The company was founded in 2014 with an aim to improve industry norms while disrupting the SaaS market by providing modern and comprehensive solutions catered to suit individual companies.
ConneXio is a simple and smart all encompassing platform for efficient customer engagement and workforce management. Offering the following services, ConneXio is poised to emerge as the future of customer engagement and workforce management software-
- Dialer
- Omni-channel IVRS
- CRM
- BPO and outsourcing
- VoIP Phones
- AI and Voice Recognition IVRs
- Voicemail and call menu builder
- UCaaS/ CCaaS
ConneXio Cloud’s array of business tools can help transform a business’s customer experience. It can help create the exact solution for customer engagement on channels they prefer at every single step of their journey of communicating with a business. The white-glove VIP service is very proactive and efficient and it can foresee issues customers can face ahead giving the impression that it can read minds.
Features and Highlights
- Call parking
- Power dialer
- SIP trunking
- IVR/Voice recognition
- Voice quality enhancement
- Unified communications
- Call scripting
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