Freshdesk
Freshdesk has been developed by the company Freshworks which was founded in 2010 in the Indian city of Chennai by Girish Matrubutham and Shan Krishnasami. The company is presently headquartered at San Mateo, California, USA. Roxanne S. Austin is the current Lead Independent Director. The Freshdesk software helps improve communications between businesses and customers.
Cloud-based customer service software, Freshdesk enables businesses to improve their customer service manifold spanning every point of contact between a business and its customers. Freshdesk helps in managing customer conversations spread through multiple channels like email, social media, phone, chat, etc. so they can be viewed on a single platform. It helps implement smart workflow automation rules that improve agent productivity. AI powered chatbots ensure seamless self-service experiences. Advanced analytics help in monitoring key performance metrics and prepare custom reports. Freshdesk is used by more than 50,000 customers that includes companies of the stature of Hugo Boss, Cisco, Toshiba, Grofers, PhonePe, and others.
Features and Highlights
- Campaign management
- Escalation management
- Issue tracking
- Complain classification
- Routing
- Feedback management
- Dashboard
- Customer segmentation
- Live chat
- Surveys and feedback
- Workflow management
- Multi-channel collection
- Performance metrics
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