Conversational Support
Conversational support software, also known as chatbot software or virtual assistant software, is a category of computer programs that are designed to provide customer service, technical support, and other types of assistance through natural language conversations. These programs use artificial intelligence and machine learning algorithms to understand and respond to user input in a way that simulates human conversation. They can be integrated into websites, mobile apps, messaging platforms, and...
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Conversational support software, also known as chatbot software or virtual assistant software, is a category of computer programs that are designed to provide customer service, technical support, and other types of assistance through natural language conversations. These programs use artificial intelligence and machine learning algorithms to understand and respond to user input in a way that simulates human conversation. They can be integrated into websites, mobile apps, messaging platforms, and other types of digital channels and are often used to handle routine or frequently asked questions, freeing up human customer service representatives to handle more complex or urgent issues. Some conversational support software programs are designed to provide general information and assistance, while others are specialized for specific industries or use cases. Overall, conversational support software is used to improve the efficiency and effectiveness of customer service and support operations.
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