Haptik
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In 2019, Reliance Industries Limited purchased Haptik, an Indian conversational AI platform for businesses that was created in August 2013. The company creates technology that enables businesses to create conversational AI systems that let users have free-format, natural-language conversations with applications and electronic devices via text or speech. It was created by Aakrit Vaish and Swapan Rajdev in 2013. It has its headquarters in New York, NY.
Using a single platform, Haptik’s conversational AI software assists companies in the retail, financial, travel, hotel, and telecommunication industries in streamlining operations related to contactless shopping, FAQ automation, request routing, and other areas. Administrators can create intelligent virtual assistants (IVAs) using the dialogue builder’s predefined templates for their unique business needs and use cases. Organizations can handle sales and customer inquiries, automatically detect languages, and adjust tones based on the context of interactions thanks to Haptik’s natural language understanding (NLU) engine.
Features
- Users of the lead generation module can create leads, make data-driven suggestions, and send unique forms to gather lead information.
- It enables managers to track employee productivity and efficiency and automatically route complex inquiries to customer service representatives who are qualified to handle them.
- Businesses can link Haptik’s technology with several third-party solutions thanks to its API.
- Administrators can implement access controls, carry out penetration tests, and manage data encryption while still adhering to GDPR.
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