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ChatBot
Founded in 2002, LiveChat (US based company) launched ChatBot in 2017. This AI-powered framework facilitates the creation of multipurpose bots for answering customer queries, automation of lead generation and even gathering feedback.
Deployment:
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Products: ChatBot Platform for business - Overall: ChatBot is an impressive improvisation on the existing bots as it can improve customer communication by quite a few notches. This ChatBot can be trained to answer repetitive questions as well as simple questions quickly and effectively. If you’re willing to walk the extra mile for creating a list of immensely satisfied customers then ChatBot can be your perfect ally.
PROS:
  • Highly interactive
  • Convenient method of delivering standard messages and information
  • Quick data collection for follow up
CONS:
  • Challenging to train the ChatBot in absence of adequate conversational data
  • Lack of emotion
  • Understanding the intent of customers is difficult
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