LiveChat

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Product is rated as #1 in category Chat
9.5
Starter: $16 per month per agent/ Team: $33 per month per agent/ Business: $50 per month per agent/ Enterprise: Custom pricing

Founded in 2002, LiveChat WP plugin is owned and maintained by LiveChat Software. It’s software-as-a-service helpdesk software that offers online chat feature for lead generation, customer support, and ecommerce sales. The company is headquartered in Wrocław, Poland and serves more than 28,000 paid customers across 150 countries. Some of its premium clientele includes Adobe, Best Buy, AirAsia, Better Business Bureau, Orange, PayPal, ING, and Huawei.

Description

LiveChat is a live support and help desk software used by businesses to offer real-time communication with their customers using a variety of communication channels.

9.5Expert Score
LiveChat Products: LiveChat WP plugin Overall: Seamless integration of the LiveChat WordPress plugin as there’s almost nothing to configure. Users need to simply install the plugin, create an account, and start using it. There’re ample on-boarding tips to make life easier for WordPress website owners. The live chat system with shortcuts and canned responses is amazing and even the chat interface is quite simple and pleasant.
PROS
  • Feature to export user data and chat logs
  • Transcripts of all live chats available
  • Support for multi-channel chat available
CONS
  • Non-availability of free plan
  • Starter plan has limited features

Videos

Videos: LiveChat

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