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Tidio
Founded in 2013, Tidio is a privately owned company based in London, United Kingdom. The company provides communicator plugin for WordPress based websites. Tidio boasts of thousands of customers across the globe and offers its services to businesses of all sizes.
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Products: Tidio Communicator Plugin for WordPress / Overall: You’ll simply love Tidio for its seamless UI and great performance! It’s one of those plugins that you would regret not having found a decade back. This plugin is particularly useful for online store owners, who are looking for efficient means to connect with customers.
PROS:
  • Powerful and efficient lead collection bots
  • Simple and affordable
  • Super-easy to set up
CONS:
  • Unnecessary notification sound
  • Long emails might turn off customers
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Pure Chat
Pure Chat was founded in 2012 and the company is based in USA. In the first 3 years, the company managed to register over three million chats on its platform. The Arizona Innovation Challenge of 2015 was won by the company wherein it was awarded$250,000.
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Products: PureChat plugin and add-ons for WordPress, WooCommerce, SquareSpace, and Hubspot. / Overall: Online stores, blogs,and other website owners would appreciate that Pure Chat has been designed to handle only one task perfectly i.e. Live Chat. Yes, you can not only have a hassle-free engagement with your customers but also entice them into buying your products or services but also generate and nurture leads conveniently. It’s known for offering 100% customer satisfaction!
PROS:
  • Live Chat can also be used for feedback and troubleshooting
  • Convenient and ease of use
  • Easy set up
  • Integration with multiple platforms
CONS:
  • Chat Notifications take some time before showing up
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Formilla
Formilla was founded in 2011 in Chicago, Illinois, USA by Tawer and its first application the Live Chat went live in 2012. One year into business, the company moved to San Diego, California and achieved the milestone of 5000 customers in 2014. Presently, Formilla is one of the leading marketing and sales application provider in the world and is helping thousands of business spread all around the world in lead generation and marketing automation.
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Products: Formilla plugin and add-ons for WordPress, Joomla, Drupal, WooCommerce, Shopify, BigCommerce, OpenCart,Wix, Weebly, SquareSpace, Moodle, and Magento. / Overall: Irrespective of whether you’ve an online store or a blog, you need to automate your marketing efforts and Formilla helps you do that without much hassle. From In-app messaging to Live Chat, you’ve all the tools on a single dashboard, which gives you better control over your marketing campaigns.
PROS:
  • Very easy setup
  • Managing the app is easy
  • Integration with multiple platforms
CONS:
  • Postponing chat is not possible
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LiveChat
Founded in 2002, LiveChat WP plugin is owned and maintained by LiveChat Software. It’s software-as-a-service helpdesk software that offers online chat feature for lead generation, customer support, and ecommerce sales. The company is headquartered in Wrocław, Poland and serves more than 28,000 paid customers across 150 countries. Some of its premium clientele includes Adobe, Best Buy, AirAsia, Better Business Bureau, Orange, PayPal, ING, and Huawei.
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Products: LiveChat WP plugin Overall: Seamless integration of the LiveChat WordPress plugin as there’s almost nothing to configure. Users need to simply install the plugin, create an account, and start using it. There’re ample on-boarding tips to make life easier for WordPress website owners. The live chat system with shortcuts and canned responses is amazing and even the chat interface is quite simple and pleasant.
PROS:
  • Feature to export user data and chat logs
  • Transcripts of all live chats available
  • Support for multi-channel chat available
CONS:
  • Non-availability of free plan
  • Starter plan has limited features
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