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AI/Machine Learning, Augmented Analytics, Automated Responses, Automated Routing, Chatbot, Code-free Development, Customer Support, Customizable Branding, For Sales / Marketing, Language Detection, Lead Capture, Lead Qualification, Natural Language Processing, Pre-Configured Bot, Query Suggestions, Transfers/Routing, Virtual Assistant

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Your online shopping helper is Smartsupp. To save time and assist you in converting visitors into customers, it integrates live chat, chatbots, and video recordings. Founded by Vladimir Sandra in 2013, the company has its headquarters at Brno, South Moravia. By integrating live chat, chatbots, and video recordings, Smartsupp enables businesses to provide a customized online shopping experience that increases sales. This enables you to establish a genuine connection with your customers and better understand their needs.

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5 out of 5

Today’s customer service demands quick responses and nearly seamless communications that efficiently meet the expectations of your customers. To provide consistent and exceptional customer support, Smartsupp offers a multichannel live chat solution with chatbots, video recordings, and all of the customer care tools you will likely ever need. Smartsupp delivers customer care capabilities designed to meet the demands of your customers, from conversation management tools to AI.

Features

  • One platform with live chat, Facebook integration, and email integration. Instant assistance to visitors will make them happy consumers and increase sales.
  • Smartsupp bot is your new, round-the-clock shopping assistant. Responding to frequently asked questions, gathering leads, and helping customers shop even while you’re asleep, will save you time.
  • Enables video recordings. observe how and where visitors are getting lost while navigating your online store or website. You’ll gain insightful information on how to enhance the shopping experience for your customers.

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