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Connect With Software And App Buyers
Every month, more and more Software and App buyers are using Tommyapps. While we constantly expand our reach and product database, you’ll be able to reach relevant customers precisely when they are researching what you as a vendor have to offer.
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Here you will find our most popular Apps & WordPress Plugins based on Reviews and Purchases.
Frequently Asked Questions
By posting a review on our website, users agree to receive emails from us in the future as specified in our website’s terms and conditions. Users may choose to opt-out of our email program by clicking the “unsubscribe” link included in these emails if they do not want to receive these notifications. For more information, please read the terms and conditions of our website.
If you have submitted a review and it is still not visible because
1. Awaiting team approval
2. Did not adhere to one or more of our reviews guidelines, or
3. Was otherwise not acceptable for publication (for example, if the review was submitted in an unsupported language).
NOTE: Reviews are disabled if we are unsure that we have correctly confirmed the reviewer’s identity in order to preserve the integrity of our reviews program. In these situations, we will contact the reviewers and ask for more details. Although there is no assurance, answering these emails and providing useful details may help our inquiry and result in the publication of your review.
We think reviews of software ought to be based on the real usage of the product. Watching a product demo is not the same as really using the product, hence we will disable any reviews that are determined to be based on watched product demos. A demo that has been viewed, however, is not treated the same way as testing a product out for free. A free trial does include getting your hands dirty. You may review a piece of software if you used it during a free trial period, but you must note this on the review form.
You can send us an email requesting an edit of your review. Only the original reviewer has the authority to guide us to alter their review, thus the request must come from the email address used to submit the initial review. To request a review edit, any reviewer can send us an email to [email protected], explaining which review they want to edit.
A reviewer is only permitted to write one review for the same product at a time in order to prevent one person from unduly influencing the reviews of a product. So, if you want to write a review please make sure you write it in detail so that you won’t need to worry about missing any information you wanted.
Our Quality Assurance staff personally assesses each review that is submitted to our site to make sure that published reviews adhere to our site policies. Even though the QA teams work carefully, processing reviews can take up to 2 weeks. If it has been longer than 2 weeks since you submitted your review, you can presume that either our QA teams were unable to verify your identity or that your review did not match our requirements for publishing.
Frequently Asked Questions
We permit and encourage all vendors to reply to customer feedback on their profile sites in a helpful and kind manner. According to our guidelines, vendor comments to reviews must be courteous and helpful; they cannot contain information that is abusive, hateful, threatening, or harassing. We consider the vendor response option to be a crucial component of our reviews program since it enables the vendor and reviewer to have a respectful and constructive conversation that aims to improve communication and provide more context and clarification
We know how unpleasant a bad review can be. As a reviews platform, we provide suppliers with a chance to clarify any misunderstandings or problems. A vendor’s response to an unfavorable user review has the potential to be advantageous for both the seller and the reviewer as well as serve as an example of excellent customer care to other software buyers.
You have the option to choose to “Send answer to reviewer” when responding to a review through your vendor portal, regardless of whether the reviewer chose to make
their details publicly available.
The processing time for reviews obtained through our vendor programs, such as Reviews as a Service, or submitted through the authorized links provided in the vendor portal is typically five (5) business days. Processing reviews that were obtained from other sources or demanded more time for research can take up to two (2) weeks.